Anonymous

DO NOT GO HERE

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They are frauds! They care nothing about their patients and the office workers lie and do not know anything! Find another Doctor.
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Loss:
$1

Preferred solution: Price reduction

User's recommendation: Find another doctor....they are HORRIBLE

Anonymous
map-marker Cathedral City, California

Do NOT go here!!!!!

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I have never had a horrible experience until I went to La Laser Center in Palm Desert. They have the worst customer service and they lie.

I needed to check my moles so I booked an appointment. I spoke to the front desk about the cost of my office visit, which I was told was $35. I then received a bill for $284 for the office visit. When my results came in they called and told me everything was fine but I needed to come in again to see the doctor.

I schedule another appointment, paid the $35 I was told would be all I owed. At this visit I waiting a long time in the room and could hear the client in the room next to me upset and yelling. A different doctor came in looked through papers and told me everything was fine and walked out. I then received a bill for $195.

After receiving my bills I called and talked to Brianna who said the amount of my bills were lower then I was actually billed. She assured me she would speak to her regional about waiving the office visits because I paid the $35 I was told would be the amount owed. I called Brianna several times to see if she was able to get this resolved with her Regional. It is now 3 month after and every time I call its the same thing.

I am working on getting the visits waived. I called again and asked to speak to the Regional. Brooklyn listen agreed to waive the visits and asked me to send my bills (that were more then they showed I owe). I emailed her everything and then again no responses.

How do you tell someone you are going to take care of something and then ignore them? BE CAREFUL!!!! THEY BILL YOU MORE THAN YOU OWE AND THEY WILL NOT REFUND YOU THE MONEY.

They do not care about your well-being, they just want your money! DO NOT GO HERE

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Anonymous
map-marker Cathedral City, California

DO NOT GO HERE!!!!

Do not go to La Laser Center.....
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Andrew I Viq
map-marker Palm Desert, California

Surprise bill

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BEWARE! I went to the Palm Desert location for this company for three visits! Once in August 2017, September 2017, and April 2018 for steroid injections and a skin biopsy. I never got a bill for the charges until May 2018 for all three visits! Not only was I responsible for a $30 copay with each visit, but I was also charged $70 additional for each visit on my statement. Also, each treatment was about $100 and the biopsy was $300. End of the day, I had to pay the difference from what my insurance covered. I called and complained as high up as I could go as to why I never got a bill after each visit and why it took 10 months for me to get one bill. Nobody would give me any answers and they didn’t lower the bill by a penny. AVOID THIS COMPANY AS THEY WILL SNEAK UP FROM BEHIND AND GET YOU WITH A BILL. I literally thought my insurance was covering my treatments since I wasn’t getting a bill. Never going back
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Reason of review:
Problems with payment
1 comment
Marla Hps

Oh My Gosh the EXACT same thing is happening to me!!!!!!! At the beginning of last year they told me that my chemical peels were covered 100% by my insurance, so I went once a month from then on, with them confirming each time that there was no patient portion due, and around November 2018, almost a year later, they not only sent me a bill of over $700, but on top of that they dared say that there was an overdue balance on my account???

Victoria R Ziv

Prescription and messages

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First visit prescribed medicine not covered by insurance, called office was told provider is one in once a week had to wait til next week. A week later they told me they left a message with provider and at 4:30 was told provider left and had to wait again! At next appt provider said she was not given any messages. Apparently computer systems have been off and on and glitchy since April 14, 2018 it is now last day in May!! Facility doesn’t seem to make patients a priority.
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Reason of review:
Poor customer service
Anonymous

Modesto chemicals Peel

Was not good the MA that did my chemical peel in a hurry did not even let it saturated or dried out do it could work I keep on telling here my skin took a while to work but she did not listen so I told here to take it off if she wanted to because she keep on asking me if it burned and I keeps on telling here no my skin was tough but was not listening at all so it did no good to get it done because she took it off to early did not peel no top layer off ! Not happy
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Reason of review:
Poor customer service
2 comments
Marla Hps

I can totally relate, as the EXACT same thing happened to me...and on several occasions too!! I had at least 8 chemical peels there, some of which did not even result in peeling, and my spots are darker then they've EVER been!!!!

Guest

The way those peels work is the lowest percentage first, unless directed by the MD to use a higher percentage. Some times on 10 or even 15, it won't peel that is not abnormal.

Also, it is their job to ask continually if it is burning or causing discomfort.

The leave time is max 2 minutes. I'd say go back and ask for the next percentage higher than the one they did on you previously.

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Anonymous

My Autistic kid got a phone call and we NEVER use her #

Not sure why they are calling her. She is only 16 and has Aspergers and never signs up with anything because she can't read or write. She has had this number for almost 3 years... I (however) am interested if you have anything in the Dallas area. but PLEASE take my daughter's name and phone number out of this call center. As an ex-call center person, I know you can write notes and are hopefully hiring competent people that deserve the hourly wage you are giving, that will actually read the notes. Send me a message for info. if you are in DFW at realsincity78@***.com as I would love info. if you are in the DFW area.
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Anonymous
map-marker Palm Desert, California

Unethical Billing

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I was told they would accept full payment by my insurance. After several visits I started getting large bills. They fired the person at the front desk who gave me this info. Their non insurance rate would have been much cheaper, but they would not honor this after it was submitted to my insurance and denied. Very difficult staff to work with. Would NOT recommend this place to anyone due to bad billing practices. The person at the front desk even called my insurance to verify. I feel like this was a Bait and Switch to get more money from me. Do NOT recommend this place due to unethical billing practices.
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Loss:
$300
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

i am dealing with the same issue...

Anonymous
map-marker Santa Monica, California

La Laser Center Appointment Review from Santa Monica, California

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Unprofessional and Inconsiderate What a waste of my time ..waited 45 minutes to see the doctor...no one even had the courtesy to say he was running late..also had wanted to consult about other procedures he had spoken with me about the last time ..I live north of San Francisco and made the appointment when I knew that I was coming down..I had my choice of six afternoon appointment times ..I guess that I should have taken the earlier one ...very unprofessional and irritating experience
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Reason of review:
Poor customer service
Leeann Hht
map-marker Las Vegas, Nevada

Love LA Laser Center

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I have been going to this center for 2 months and can't say enough about the staff and the services that I received! Dr.Davis is very informative and takes his time with you, you actually feel like you matter, not so with most doctors. I had a concern about a growth on my hand, he did a biopsy and the results were positive. I got a call within a week to schedule surgery. Everyone was very professional and explained everything in detail, which put my mind at ease. I would recommend this office to anyone.
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Reason of review:
Good customer service
1 comment
Guest

This has to be a family member. They have the worst customer service!

Janeice Ktt
map-marker Mesquite, Nevada

Don't go to their Mesquite, NV location, either!!!

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I went to LA Laser Center's location in Mesquite, NV shortly after moving here in July, 2015. They were listed as a provider of my insurance (BC/BS) and I wanted to have a couple of moles checked. After waiting in a filthy exam room for what seemed like an eternity (I was ready to bolt, and I wish I had), a few unskilled & unprofessional staff members appeared. After a quick, cursory skin review, they did a scraping for biopsy of 2 moles: one on my hand and one on my stomach. This probably took 30 seconds. I was given no post-procedure instructions and had to call for advice for treating the wounds afterward. My insurance company wouldn't pay a cent for the procedure. I had to pay $180 for their procedure, which irritated me, but even worse, I just received a $900 bill for 3 supposed biopsies from a lab after these charges were also denied by my insurance company. I'll be checking out my options, especially since I was never told about the possibility of these huge charges, and I will be absolutely livid if I am forced to pay. DON'T GO HERE!!!
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Loss:
$900
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

La Laser Center Tattoo Removal Review

Bad experience withTattoo removal! Half way through the tattoo removal I was told they could not completely remove the rest of the tattoo! WHAT??? $800.00 later and I don't get what you promise in the FREE consultation!!! DON'T GO HERE FOR ANY TATTOO REMOVAL, THEY DON'T HAVE THE RIGHT LASER EQUIPMENT FOR THIS!!!!!!!
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Reason of review:
Bad quality
Macauley Zga
map-marker Los Angeles, California

Excessive/fraudulent billing

They were supposed to bill Medicare only once for my set of treatments for a skin cancer on my nose. This is called a "bundled" set. I confirmed this by talking with Medicare personnel. Instead they billed them 12 times, once for each visit, as if there were 12 separate medical problems. So they raked in over $20000, and of course some of those costs were passed on to my secondary medical insurance, and finally to me. My share was almost $1000. 8 8 8 8 8 8 * * * * 8 8 8 8 8 8 * * * * 8 8 8 8 8 8 * * * * 8 8 8
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Loss:
$978
Cons:
  • Way they billed this service
Reason of review:
Pricing issue

Preferred solution: Full refund

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Anonymous
map-marker Inglewood, California

LA Laser Center - Fuller Lips Treatment Review from Inglewood, California

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. I went to get my lips fuller and paid over $400 dollar, at first my lips where a little swollen I'm thinking maybe my lips will get fuller later. .when I didn't see any results at ALL I went back and the nurse said that I will see results within 10 days. .two weeks passed and I still didn't see any changes when I called back they told me, the nurse knows what she is doing and for me just to wait.. :( it'd been a couple of weeks and still nothing. .the only thing I have is two small bumps in the left hand side of my upper lip.. :(
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Reason of review:
Bad quality
Anonymous
map-marker Bellflower, California

LA Laser Center - Medication Review from Bellflower, California

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Please don't go here! Dr taheri is under investigation for prescribing meds not fit for human consumption. Before I found the suit I saw him over five times and was given a medication at the wrong dosage which required a prior blood test and I did not get one. I asked him about this and why he told me to take a different dosage than the bottle from the pharmacy stated, he admitted he ordered a dosage too high for my weight so he scaled it back verbally but at my first follow up asked how the high dosage was working... Within two weeks my *** became painful and lumps showed up in the tissue by my armpits. Once I called for a follow up stating this I came in, paid the physician fee and was seen by a *** esthetician who attempted to pop pimples on my face with dirty fingernails. I asked for my money back when I found out the doc wasn't even on site and of course they said its against their policy although I guess lying to patients is within their operating guidelines. I now have to go into my trust to take legal action against this practitioner, it's become a huge nightmare. Please go somewhere else
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Los Angeles, California

Taheri is a fraud. Stay away!

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Dr. Taheri is a typical *** man.

He convinced me that I needed a special $500 laser treatment to remove some red dots from my forehead by saying that it would absolutely do the job in one treatment. Not only did the treatment leave me with purple bruises for over a week but it did nothing for my condition. Not only that but when I got my bill I was charged for another $500 worth of procedures that I never received and had to call my insurance company and their office several times to fet them taken off. Upon returning to his office to show that my one time laser cure did nothing, I was denied a refund and told that I now needed 8 more of the same treatments he was absolutely convinced would do the trick the first time with one treatment.

I left without getting anything done and again got $500 worth of fraudulent charges sent to my insurance company.

How this doctor is in business I have no idea. What a ***!

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